Frequently Asked Questions
We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.
1. When will I receive my shoes?
Each pair is made to order and shipped based on style and customization. You’ll receive an email with tracking information so you can monitor your order’s progress.
2. Can I return or exchange my shoes?
As our shoes are custom-made and/or personalized, we do not offer returns or exchanges.
3. What if my shoes arrive damaged or never arrive?
If your order is damaged or lost in transit, contact us with photos and details at info@zigijoydesign.com. We’ll work with you to replace the item promptly.
4. Are my shoes customizable?
Yes! Every pair can be personalized to match your style, including color, design, and certain custom features, making your shoes truly one-of-a-kind.
5. Do you offer international shipping?
Yes! Shipping times vary by location, but we always provide tracking information so you can follow your order from our workshop to your doorstep.
For anything else, just remember that we are just one message away. Contact us!
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